I am new to Foundation Auctions – where do I start?
Everyone is invited to browse through our Foundation Auctions. If you see something you would like to bid on, you must first register and, in order to bid, you also must enter a valid credit card. For more details on registration, click here.
Why do I need to register with Foundation Auctions?
By registering with Foundation Auctions you are letting other members know that you will participate in an honest and professional manner. You must provide us with valid contact information so that we may contact you regarding your auction purchases.
How do I register?
It takes just a few minutes to register. To complete the registration process, you will need to provide information such as your full name, address, phone number, and email address.
What does it cost to register?
Registration is free and no credit cards are necessary unless you would like to place a bid. Once you have submitted your registration, you will receive a confirmation email message from Foundation Auctions and you will have instant access to view all products. After registration, you are not obligated to buy anything on Foundation Auctions. However, if you do see something you would like to bid on, you can do so quickly as a registered user.
What do I do if I have forgotten my password?
If you have registered before but do not remember your password, you can reset your password by going here. Enter your associated email address, and you will receive an email with instructions on how to reset your password.
Can I update my registration information?
Yes – you can update your account information at any time. Foundation Auctions members are expected to maintain valid accounts by keeping their contact information up-to-date. Please review your contact information by clicking on your name in the top right. From here, you can update your profile, payment information and password.
What about the privacy of my information?
How do I bid?
Review the item information on the listing page for the item that interests you. Once you are ready, enter your bid amount and hit 'Place Bid'. You will need to be registered with Foundation Auctions to bid.
Do I need to use a credit card to bid?
Yes – to ensure fair bidding a valid credit card will be required to bid on an item. Your credit card information is required only for the first time you place a bid with a new credit card. By providing your valid credit card information, you authorize Foundation Auctions and PlugNPay, the credit card processor for Foundation Auctions, to make a temporary authorization to your credit card account to verify the information you provide is valid. This credit verification will occur each time you provide a different credit card in the bidding process.
What is my CVV/CVC code?
When you place a bid we will request your card security code to help prevent against fraudulent use of your card. The security code is the three or four digit number on the signature strip on the rear of the card or, for American Express, to the right of the card number on the front of the card.
What is a 'maximum bid amount'?
Your maximum bid amount is the highest price you are willing to pay for an item. You should determine beforehand the most you are willing to pay for an item and then enter a single bid at that amount in the Bid field. An early bid supported by a high maximum bid amount can make you a winner.
Can I increase my maximum bid after I have placed a bid?
Yes – if your maximum bid amount has been outbid, you can either place another maximum amount or enter each subsequent bid one at a time. Please note that you can only increase a subsequent maximum or incremental bid. To increase your current bid amount, simply return to the listing and enter and submit a new, higher maximum bid amount (this amount is the most you are willing to pay for the item).
Can I retract a confirmed bid?
No – you will not be able to retract bids. All bids are placed with the knowledge they are final.
Where can I monitor my bidding activity?
You can monitor all your bidding activity by returning to the item you were bidding on and viewing the Bid History.
How will I know if my bid is no longer winning?
We recommend monitoring your bidding activity by viewing the Bid History. We will use commercially reasonable efforts to send you an email if you have been outbid on an item you've been bidding on; however, we are not responsible for unreceived emails that are received after an auction closes. In addition, you will receive an email at the end of the auction if you did not win the item. Please note that auctions will only appear on the auction index page for 24 hours.
Why does it appear that I am having to place multiple bids in order for my bid to be accepted?
This is because a bidder has placed a Proxy Bid (a higher maximum bid), which is an amount higher than the bid increment. This is the maximum value that a bidder is prepared to pay in order to win this auction. You can place a proxy bid of your own in order to try to outbid the current proxy bid, or you may choose to continue bidding in the increments indicated until your bid is accepted.
Will I be charged sales tax on my order if I am the winning bidder?
North Carolina state sales tax is included (not added to) all winning
bids and the applicable returns and taxes are filed with and remitted to the
North Carolina Department of Revenue. If your mailing address is located outside of North
Carolina, you are encouraged to review the tax laws of your state, province, and locality to
determine if you are required to file and pay any sales taxes as a result of your purchase from
Foundation Auctions. Items shipped to APO / FPO military addresses are not subject to taxes. The
amount of state sales tax charged is based on current tax rates.
All products ship within 3-5 business days upon receipt of payment.
How will I know if I win?
We will notify you by email if you win although we recommend checking to see if you won by visiting the site and viewing the Bid History. You are also welcome to visit the Carolina Hurricanes Foundation kiosk located across from section 129 after the auction ends (auction ends an hour and forty five minutes after the scheduled game time) to check if you've won an item.
How do I pay for a winning auction?
All winning bid payments will be captured and processed through our secure payment centers using the credit card entered during the bidding process. If the payment fails, you will be notified by email with next steps to complete payment.
When will I be charged for my order?
When the auction closes an order will be generated for the winning bidder and payment is taken on the registered credit card on file.
How do I find out if an auction has ended?
You can locate an auction in which you have participated by visiting the Foundation Auctions page. Click on a specific auction to see the time left.
Can I save on shipping costs if I win multiple auctions?
If you win multiple auctions, there is an opportunity to save on shipping costs on any items won.
Can I view the Auctions site on my mobile device/tablet?
Yes – the Foundation Auctions site has been built using responsive design, meaning that no matter how you are accessing the site – whether it's on a desktop, laptop, tablet, or smartphone – it will render in a user friendly, fully functional responsive format. We currently support the following modern browsers: Internet Explorer, Google Chrome, Mozilla Firefox, and Safari. Functionality for older versions of these browsers is not guaranteed.
How do I opt out of SMS notifications?
You can receive SMS notifications in addition to email notifications. Please note, standard message rates do apply. To opt out of text message notifications, once you are logged in, visit your auction profile by clicking on your name in the top right-hand corner. Click the Update Profile button, uncheck the SMS Notifications checkbox, and click Update to save your changes. Please note, you will always receive email notifications.
How do I remain anonymous on the leaderboard?
Your first name and last initial will be posted on the leaderboard when you have the lead bid on an item. To remain anonymous on the leaderboard, once you are logged in, visit your auction profile by clicking on your name in the top right-hand corner. Click the Update Profile button, uncheck the Allow Name Release checkbox, and click Update to save your changes.
I am listed as having the highest bid but someone else won the item:
If two individuals are bidding on the same item and one person has a max bid, the max bid will take priority over the regular bid. If you place the same bid as another individual’s max bid, since the max bid was submitted first, the max bid will be used as the highest bid. You will be notified if you are outbid, if there is still time left in the auction.